Software as a Service
We provide superpowers to
transform your contact center.
Make calls from your web browser without the need for a phone number. Let your customers call your phone services directly from their computer or cell phone (Firefox, Chrome, Safari, Opera,…) just with an Internet connection. They will appreciate being able to call you from anywhere over WIFI / 3G / 4G without incurring telephone charges and improving your service experience and support too.
Add remote “face-to-face" attention to your contact center and answer video calls at the same time as your conventional phone calls. Our SPLIT solution allows you to increase the conversion rate of sales by putting video to your contact center. Do not miss opportunities in your online transactions, serve your customers with a superior treatment like never before.
Meeting Point is an audio-video conferencing framework that allows you to easily manage remote meetings from any modern browser or private mobile app. It includes on-demand creation of secure conference rooms for conversations of your employees, partners or customers. Use OAuth and WebRTC technology for the security and privacy of your business.
Automatic Dialer is a dialing platform for massively interactive telephone advertising campaigns. This powerful solution allows you to contact all your customers saving time and money for all your confirmations of appointments, deliveries, promotions, events, recovery notices, survey campaigns or opinion polls.
This web collaboration solution during conventional telephone calls allows you to significantly improve your customers' experience with your traditional contact center or even operating a PBX or telephone devices. Web collaboration allows you to add web features such as presence, live chat, dual file sharing and dual screen sharing.
This call center solution is a complete multi-channel ACD / CTI platform. It will allow you to manage all the attention given by your agents, generating the rules, routing, statistics, time control of your campaigns of incoming or outgoing calls. This solution operates autonomously or connected to any of our RTC or IVR platforms..
Virtual or Conversational Agents (Bots) are an extraordinary solution that integrates intelligent dialogue engines and the most advanced speech engines within our IVR platforms. You will be able to connect your own SIP trunks and with your Natural Language interfaces supported for example: Dialogflow, but we also let you connect your Google Speech API account, Amazon Polly or Microsoft Azure.
Know-how and Documentation when you need it.
Our response times are guaranteed with priority levels according to the support contracted.
We assign experts for your service configuration and projects deliveries.
Phone, E-mail, Chat…
Contact our support team via phone, email or chat for any emergency.
We provide online documentation, wiki, blog and regular updates of our software.
We support your company in a global world.
Our team is an expert in Web Development and Telecommunications.
We provide advanced support in different languages: Spanish, English and French.
For your convenience, our support work is always done remotely.
We are global, we work for many different countries around the world.
Phone won’t be anymore the only channel.
Your clients or users will value positively that you can improve the communication capacity of your agents. In order to do this, supporting conventional telephone calls with digital web interactions allows you to make the attention you provide every day much more effective. You will be able to close your sales or support processes saving time and frustration.
We run major Cloud Computing Services.
Amazon Web Services
Our cloud services are designed for companies that need to incorporate real-time communications without IT investment. We offer our customers to operate our IVR and RTC platforms in the most secure and stable cloud computing environments on the market. Your Voice and Video communications will operate on a redundant, elastic and distributed infrastructure of data centers worldwide.
Frequently Asked Questions
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