success cases

Casos de Éxito

Historias de clientes

Financial Services

El sector de los servicios financieros engloba a diversas empresas que prestan una amplia gama de servicios financieros, como banca, inversiones y seguros, a consumidores y empresas.

  • TDBM

    Leading bank located in Mongolia improves customer experience by delivering a more personalized video services.

  • Banco Internacional

    Banco Internacional Ecuador integrated video calling into its digital banking platform. Video RTC enables secure face-to-face transactions, boosting satisfaction while reducing branch visits.

  • DataFast

    Empresa líder de Pagos Electrónicos del Ecuador potencia la seguridad y operativa sus asistencia con videollamadas transaccional.

  • Help Seguros

    Help Seguros is a 100% digital company that seeks to simplify insurance and relies on transactional video calling to serve its customers.

  • AFP Capital

    Top chilean financial AFP Capital is using modern video communications to deliver better services to their clients than ever before.

  • Multiasistencia

    The AI engine provided Multiasistencia team just what they needed to orchestrate conversational bots, using Artificial Inteligence, for a member-facing virtual assistant affectionately.

  • Grupo Sura

    Insurances services delivered with video assistance on interactive kiosks all over the country, and attended by online video agents.

  • Banco del Pacífico

    Banco del Pacífico empowers its customers to contact the bank from anywhere with internet access through convergent voice communications for international online banking

  • BanBif

    BanBif provides personalized and human customer service through video call assistance in its branches, using interactive kiosks.

  • Allianz

    Allianz is a leading market insurrance expanding most advanced natural language phone calling support to all clients.

  • Banmédica

    Banmédica provides advanced video calling services to their customer support services for a thrully digital interaction.

  • BCI

    BCI offers personalized customer service for clients with hearing impairments through an expert executive fluent in sign language.

  • Banco de Sabadell

    Financial institution improves efficiency and service across phone automation services improving call handling and streamline customer care operations.

  • Mapfre

    Mapfre provides clients with legal advice and representation through an innovative system that combines voice and video support, with direct access to a highly-qualified attorney.

  • Caja Los Heroes

    The leading chilean LosHeroes credit union also leverages Interactive Powers’ video platform to improve customer care and online collaboration.

  • Generali

    Generali

    Call steering with natural language phone automation taking your customer service to the next level.

Public Sector

El sector público es una industria crítica que engloba a organizaciones y agencias gubernamentales que prestan servicios públicos vitales como sanidad, educación y transporte a los ciudadanos.

  • Las Condes City Hall

    The City Council of Las Condes provides a Trusted "Human" Touch to real-time video services to protect citizens.

  • AEELA

    AEELA develops advanced automated services to provide real-time information at phone.

  • Chile Atiende

    Chile Atiende provide governement digital services to create and scale better experiences for citizens.

  • ISL

    The Instituto de Seguridad Laboral is the public entity in charge of administering the Social Security against Occupational Accidents and Occupational Diseases. ISL truth in video virtual assistance and support to empower its services.

  • Aena

    AENA improves the customer experience about airports and its call center operations across all real time channels.

  • Alzira City Hall

    The City Council of Alzira maximizes automated customer service in its telephone assistance for citizens.

  • Ministerio de Trabajo de Arabia Saudí

    El Ministerio de Trabajo de Arabia Saudí proporciona asistencia de videollamada a las personas sordas que necesitan acceder a los servicios de la administración pública.

  • Junta Castilla La Mancha

    JCCM offers enhanced remote digital service with video agents to ensure better connectivity and benefits for its citizens.

  • Gobierno de Argentina

    The Government of the Republic of Argentina promotes the use of video technology to support women and deaf people.

  • SENCE

    The National Training and Employment Service is a technical agency of the State of Chile. SENCE provides latest virtual assistance with video communications.

  • Coop Policía Nacional

    CPN runs video services to enable a frictionless less member experience by supporting their engagement strategy for loan application completions and credit services.

  • SII

    The Internal Taxes Service of the government of Chile has implemented video call assistance to enhance the efficiency and convenience of its online processes for customers.

  • Cascai City Hall

    The City Council of Cascais offers enhanced digital service with call center agents to ensure better connectivity and benefits for its citizens.

BPO & Services

La industria de BPO y servicios es un sector en rápido crecimiento que incluye empresas que ofrecen una variedad de servicios de externalización de procesos empresariales, como servicios de centros de llamadas y otros servicios externalizados, a empresas y organizaciones.

  • Atento

    Atento, a leading Spanish and Latin American customer experience provider, implemented advanced video calling capabilities in their contact centers. This integration enhanced customer interactions and improved resolution rates while maintaining service excellence.

  • Cencosud

    Cencosud, one of Latin America's largest retail conglomerates, implemented sign language customer service through video calls, improving accessibility for hearing-impaired customers.

  • FAIN Ascensores

    FAIN Ascensores integrated video assistance during elevator maintenance and emergencies, enhancing response times and support.

  • Travelguau

    Servicios de video asistencia y apoyo a las familias que viajan con su mascota en todo el territorio nacional o internacional.

  • ADD Informática

    ADD Informática es un proveedor líder de tecnología que utiliza grabación voip avanzada para sus comunicaciones empresariales.

  • OTIS Zardoya

    OTIS innovation push video calling inside its most advanced elevators with a 24x7 video calling assistance.

  • Ctoc

    The integration of video call technology by Interactive Powers resulted in shorter service interactions and an enhancement in customer satisfaction for BPO's agents.

  • Apex America

    Apex America trust on video communications to deliver most advanced BPO services for telecom support.

  • Konexo

    Konexo trust on video communication to deliver most advanced BPO services to its customers.

  • Abante BPO

    Abante BPO reimagine the possibilities of contact center processes, taking your customer service to the next level.

  • CDF

    CDF enhance your agility, efficiency, & scalability to support customers. Our solutions deliver superior retail experiences for your customers & make support easy and personalized.

Healthcare

La industria sanitaria es un sector vital que engloba una amplia gama de empresas y organizaciones que proporcionan productos y servicios médicos y sanitarios esenciales, como hospitales, empresas farmacéuticas y fabricantes de dispositivos médicos.

  • Chemo

    Chemo develops startups video consultations services to help online healthcare processes.

  • ISCIII

    ISCII develops health systems for telemedicine from mobile devices or web interfaces with the support of Interactive Powers.

  • AlfaClinic

    Interactive Powers helps AlfaClinic software solutions for clinics, to deliver seamless video communications for doctors and patients.

  • Vidatres

    Videatres insurance company provides video call assistance services to its customers for better efficiency and customer service.

  • SNS24

    SNS24 of the Portuguese Ministry of Health offers video assistance to deaf people in need of information or health care.

Telecom & Utilities

La industria de telecomunicaciones y utilidades son sectores vital que engloban a empresas que prestan servicios esenciales, como servicios de comunicación como teléfono e Internet, y servicios públicos como electricidad, agua y gas al público.

  • Norvoz

    State-of-the-art IP operator with voice-as-a-service platforms.

  • Aguas de Guipúzcoa

    Aguas de Guipuzcoa is a basque utilies water company that provide services information through local video call center kiosks.

  • Masmóvil

    Masmovil is a leading spanish operator that provide new advanced digital services with video calls for industries.

  • Entel

    Integration of massive call centers with video calling technology for the provision of more advanced digital services.

  • Oui Móvil

    Kiosks to support the sale of telecom and mobile phone services in different locations or fairs...