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Create amazing support and customer real-time interactions to ensure faster response times, more  productive agents and happier customers. MIAMI, August 22, 2021 — Interactive Powers and Centribal work together in complementary solutions since more than 2 years. That’s why we’re really excited to increase Centribal and Interactive Powers collaboration to offer the most complete Omnichannel […]

Summary (spanish): Mejorar la Comunicación entre agente y usuario. Incrementar la Valoración de la atención prestada. Aumentar la Eficiencia en la resolución de incidencias. Usar Dispositivos digitales móviles o navegadores web. Ofrecer nuevas capacidades de Colaboración en línea. Mejorar la Seguridad con la verificación visual de identidad. Eliminar la Numeración telefónica nacional o internacional. Ofrecer […]

Introducing Background Blur in Video RTC. Spanish Version   Allows you to blur the background during a Video Call session. Improve your sales or business video calls blurring your background makes your surroundings appear out of focus so people can’t see the details of what’s going on behind you. Limit distractions and maintain privacy in […]

Sharing Chat, Files, Screens during any call in progress. Spanish Version   Description Remote Viewer extends Web Collaboration features to any Call Center during a phone call or not, in order to create a new way to provide customer support or any advanced care process. Remote Viewer works with any compliant web browser to dramatically […]