• SNS24
  • OTIS Elevators
  • Banmédica
  • AFP Capital
  • SII Servicio de Impuestos Internos de Chile
  • CDF

Video calling channels for contact center

Multi-channel, transactional and web collaboration features platform ready for modern web browsers, mobile devices and kiosks.

Video RTC
  • Hybrid video calling gateway

    SIP and WebRTC communications technologies all together is what most companies are looking for. We got it.

  • High-availability and scalabilty

    Think big, scale to infinite is our capacity limits. We understand your video services are critical and require huge volumes.

  • Interoperable with any call center

    Keep your existing contact center suite or CCaaS service and make it interoperable with video calls and web collaboration.

  • 5.x

    Latest release available

  • 256-bit

    AES security SSL certified

  • Hybrid

    SIP & WebRTC powered

  • AWS

    CPaaS hosted & managed

  • Voice & Video Calling

    Voice & Video Calling

    Make voice & video calls over the Internet with Wifi, 3G/4G/5G using your own web browser. Get engagement from your web visitors and convert clicks into “face-to-face" communications with your customers.

  • File Sharing

    File Sharing

    Share files during a call or video call without sending email. Do it without waiting, directly from the web browser improving the immediacy and attention paid to any sale or support discussions.

  • Live Chat

    Live Chat

    Initiate or maintain conversations by chat before or during an interactive or telephone call, share links, emoticons to improve the support given. Improve the quality of your online interactions thanks to live chat.

  • Dual Screen Sharing

    Dual Screen Sharing

    Share a desktop screen or application window with your customers througth your web browser. Your remote attention processes will be transformed with this amazing streaming capability.

  • CoBrowsing

    CoBrowsing

    Share your web session and create a differential online experience for your e-commerce or web services. Provide efficient online support, saving time and difficulties for your live agents and users.

  • Snapshot

    Snapshot

    Bi-directional capture of images or video frames for facial identification or image analysis of barcodes or official documents. Connect the security and identification systems of your business.

Third-party call center integrations

Upgrade your contact center with interoperable video channels. Easily integrate advanced video communication, regardless of your current software.

  • Genesys
  • Enghouse Interactive
  • Talkdesk
  • InConcert
  • IRC Evolution
  • GoContact
  • Cisco
  • Avaya
  • Vocalcom
  • 3CX
  • XCally
  • Zendesk
  • Five9
  • Twilio
  • Telnyx
  • Altitude
  • Asterisk

With Video RTC, agents can work on a single platform while interacting with all customers, resulting in cost reductions and faster task completion. Additionally, the reduction in average response time helps avoid errors and improves the overall customer experience. Even if your current contact center software vendor is not yet included, don't hesitate to reach out to us as we can integrate it.

Hybrid connectivity use cases

Run and handle any real-time communication method your business processes and digital customers are demanding today.

  • Inbound Video Call

    User-to-Agent video call using SPLIT protocol for ACD and recording integration.

  • Outbound Video Call

    Agent-to-User video call using SPLIT protocol for ACD and recording integration.

  • Scheduled Video Call

    Agent-to-User video call using time scheduled SPLIT protocol for ACD with recording as well.

  • Peer-to-Peer Video Call

    User-to-Agent or Agent-to-User direct video call without ACD integration requirement.

  • Video Room

    Video Meetings up to 6 users or agents connected in a virtual multiple peers room.

  • RTC-SIP Video Call

    User-to-Agent video call with RTC to SIP conversion, transcoding with recording.

Applications & addons

  • Tokenizer

    Protect your video calls links with a secure token that ensure unique access with time limitation, pass-through multiple parameters and URL customization.

  • Tester

    Test your users’ device or connection before starting a video call to check properly their network, browser, microphone, webcams are in good conditions.

  • Videomail

    Get video messages from your users to improve your customer services, and let them use the power of video instead of voice/text only voicemail methods.

  • Pollster

    Make post-video calls surveys and polls to get real indicators for your Quality Assurance processes. Pollster enables to edit your own questions and KPI.

  • Video ID

    Identify a user o customer using facial recognition to grant access to a specific service or process a video ID verification external process for your business.

  • Back +

    Make your Video Calling services more professional, performant adding immersive Background Effects like Blur or Picture (with logos or virtual offices).

Award winning & top-rated

  • G2

    G2+

    G2 is the world's largest tech marketplace where businesses can discover, review, and manage the technology they need to reach their potential.

    Learn More
  • Capterra

    Capterra

    Capterra provides research and user reviews on software applications for businesses and assists consumers with selecting software for their needs.

    Learn More
  • AWS Partner

    AWS Partner

    AWS Partner Network (APN) is a global community of partners that leverages programs, expertise, and resources to build, market, and sell customer offerings.

    Learn More
Streamline your business communications