innovation

Innovation

Technology
  • Gobierno de Chile
  • Instituto de Salud Carlos III
  • Grupo Sura
  • Banco del Pacífico
  • Salesland

We are technology builders... Innovation inside all our solutions is a top priority.

Each year, we release new features, solutions, and integrations to keep our platforms ahead of customer experience technology and trends.

  • SPLIT Forward

    Automatically route Inbound Video Calls to available Agents.

  • SPLIT Reverse

    Make Outbound Video Calls from an Agent to an Internet User.

  • SPLIT Scheduled

    Schedule Video Calls to any Agent for a negotiated task.

  • Inbound Video Call

    We have created the perfect Inbound Video Call method with SPLIT hybrid technology that enables to distribute RTC streams over SIP with recording . This connector is ready for most existing call center suites.

  • Outbound Video Call

    We have created the perfect Outbound Video Call method with SPLIT hybrid technology that enables to join RTC streams over SIP with Recording . This connector is ready for most existing call center suites.

  • Scheduled Video Call

    We have created a Scheduled Video Call using SPLIT hybrid technology that enables to join RTC streams over SIP with Recording at a specific date & time with tokenized links. This works with most existing call center suites.

  • RTC-SIP Voice Call

    Convert and Transcode RTC Streams to SIP with Video Recording is an important procedure required by digital services. We also provide APIs for communication developments.

Choose your configuration...

Witch plan is right for your business? We have good news, we offer the RTC platform you were dreaming.

Video RTC Platform

Video Gateways for advanced Real-time Communications on existing IP Contact Centers. Multi-channel coverage with Web Browsers, Mobile devices and IoT devices.

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We are integration creators... Smart optimization is part of our solutions.

Every year we renew versions, solutions and integrations to keep our platforms up to date and make them more competitive.

  • Hypercache TTS

    Advanced TTS prompts caching for all calls and service.

  • gRPC connector

    Extended <NLU> tag for gRPC speech recognition.

  • STT connector

    Universal and open API for Speech-to-Text.

  • TTS Hypercache

    We have dramatically improved Text-to-Speech (TTS) processing and operational costs by adding an advanced hypercache system. Concurrent calls are optimized getting a faster response over any kind of Speech API.

  • gRPC connector

    Connect the best conversational IVR mode for your phone services. Using a specific <NLU> tag, speech recognition is real-time without complexity. gRPC works in real-time streaming with advanced barge-in support.

  • STT connector

    We have create an universal speech-to-text connector for any Speech API, improving and making simple your phone services. Speaking Mode works with standard <VXML> tags with open coding.

Choose your configuration...

Witch plan is right for your business? We have good news, we offer the IVR platform you were looking for.

Smart IVR Platform

Carrier-grade IVR, with exceptional performance, scalability, reliability and application multi-tenancy. Its architecture can process hundred of simultaneous calls per server.

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