Voice Automation & AI
Build conversational phone services with the most advanced voice automation & AI technologies. Smart IVR is a complete cloud platform that include amazing speech connectors and open standards.
TTS / WAV Prompt- ASR / Verbio / Nuance
- NLU / Google
- Date & Time
- Caller ID
- STT / Google / Deepgram
Video RTC for Genesys
Add Video Channels to your existing Genesys Contact Center Solution (Cloud CX, Multi-Cloud CX, Connect). Video RTC provides amazing Inbound, Outbound, Scheduled Transactional Video Calls, and Video Recording.
- Inbound Video Call (SPLIT)
- Outbound Video Call (SPLIT)
- Scan-to-Video (SPLIT)
- Genesys Web Messenger
- Genesys Web Chat
- Video Recording
Video RTC for Contact center
Add Video Channels to any existing Contact Center Suite with hybrid connectivity. Video RTC provides amazing Inbound, Outbound, Scheduled Transactional Video Calls, and Video Recording.
- Inbound Video Call (SPLIT)
- Outbound Video Call (SPLIT)
- Scheduled Video Call (SPLIT)
- Scan-to-Video
- Click-to-Video
- Video Recording
Remote Viewer
Extend your phone calls with Web Collaboration features like Live Chat, File Sharing and Screen Sharing. Remote Viewer make your phone calls much more efficient and productive to help your customers and agents.
- Mute Video
- Mute Audio (by default)
- Live Chat
- File Sharing
- Dual Screen Sharing
- Send Link (PIN / URL)
CoBrowsing
Collaborate Browsing is an amazing tools to provide better support to any internet user requiring help with your online services. CoBrowsing is ready to work over phone calls, chat sessions or voice & video calls as well.
- Send shared Link
- Follow me (Scrolling)
- CoBrowsing
- Shared Form Filling
- Multiple Sessions
- Create Session
Video-centric & Web Phone
Connect your employees, agents with web responsive interfaces whatever they are working from home or office as well. Think about an hybrid connection to enable new powers inside your business management.
- Presence & queue management
- Voice calling (Click-to-Voice)
- Geolocation & DTMF Dialpad
- Scan-to-Video (dynamic QR)
- SIP web phone mode
- Video calling (Click-to-Video)
Field Service
Empower your workforce teams in the field with smart video communications. Field Service provide many smart options to improve your business processes connecting from any desktop computer or mobile device.
- Team View mode
- Private View mode
- SMS/Email notification
- Waiting room (logos, Ads,…)
- Video calling (consultation)
- Rescue phone call
Web Caller
Extend your website with real-time communications instead of phone numbers. Connect your phone system PBX, IVR, ACD with high audio quality for any web browser or mobile device without downloads, apps or plugins.
- Voice calling
- DTMF touch tones
- Web responsive
- Customization
- Call Forwarding (PSTN)
- Web buttons
Request a Demo
Our experts will show you amazing interactions. Discover the magic under the hood. Evaluate first for your business. Contact our team. Book a call.