Welcome to the FAQ page for Interactive Powers.
Here, we address common inquiries about our video communication platforms and services.
Last update: November 9th, 2025
◾️What is Video RTC?
Video RTC is a transactional video gateway that enables real-time video communications for existing contact centers, supporting omnichannel interactions, seamless transfers, and real-time supervision via the hybrid SPLIT protocol (SIP for transactional control and WebRTC for universal access).
◾️What integrations does Interactive Powers offer?
Interactive Powers integrates with major contact center platforms such as Genesys, Talkdesk, Five9, 3CX, Enghouse, Vocalcom, Cisco, Salesforce, Zendesk, and Microsoft Dynamics. It also supports speech APIs from Google, Amazon, MS Azure, Nuance, Deepgram, and Verbio, along with complementary software like Spitch, Jumio, and Bookitit.
◾️How does Video REC work?
Video REC is a scalable call recording platform for voice and video interactions, offering high-quality recordings, secure storage in the cloud, and features like filtering and downloading for compliance and analysis.
◾️What addons are available for video communications?
Available addons include Tokenizer for secure links, Tester for device checks, Pollster for post-call surveys, Video ID for facial recognition, Back+ for immersive backgrounds, and Videomail for video messages.
◾️Does Interactive Powers support omnichannel interactions?
Yes, all our platforms enable omnichannel experiences by integrating video with voice, chat, and other channels, allowing seamless escalations and transfers in contact centers.
◾️Where are Interactive Powers' offices located?
Interactive Powers has offices in Madrid, Spain, and Miami, USA, serving global clients with cloud-based solutions.
◾️How can I request a demo or contact support?
You can request a demo or contact support through our website's contact form or by emailing info@interactivepowers.com. We offer personalized consultations for integrations and deployments.
◾️What security features do your products include?
Our products feature end-to-end encryption, secure token-based access, compliance with GDPR and HIPAA, and cloud storage with access controls.
◾️Can Interactive Powers integrate with custom APIs?
Yes, we support custom integrations via our API and technology partnerships, allowing connections to bespoke software for specific business needs.
◾️What awards has Interactive Powers received?
We have been recognized with awards from G2 and Capterra for excellence in video communication solutions.