Voice Automation & AI

Fueling human-machine conversations

Provide advanced automation for phone services driven by any AI conversational engines and application integration.

  • Generali
  • AENA
  • Banco Sabadell
  • Ayuntamiento de Alzira

Intelligent phone routing

Overall, intelligent phone routing improves the customer experience (CX) by automating and streamlining the call routing process. It directs the call to the appropriate department or individual based on the caller's needs.

  • Pre-recorded prompts & Speech Synthesis
  • Application driven routing
  • Speech Recognition

Chatbot phone integration

Seamlessly integrates chatbot functionality into phone systems, enabling advanced automation and personalized service. This integration allows open integration fo call transfers and context tracking.

  • REST-API & open developments
  • Call transfer enabled
  • Context integration

Voice conversational services

Enable advanced speech recognition and conversational dialog management to provide an enhanced customer experience. NLU integration ensures to process the intent behind customer's voice queries.

  • Automatic Speech Recognition (ASR)
  • Conversational dialog management
  • Natural Language Understanding (NLU)

Open telephony standards

Develop innovative and cost-effective solutions for a wide range of telephony applications, allowing to create scalable, efficient and flexible telephony services that can be easily integrated with other technologies.

  • W3C VoiceXML standard
  • MRCP integration / Speech API
  • gRPC integration with Google Cloud

Choose your configuration....

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Carrier-grade IVR, with exceptional performance, scalability, reliability and application multi-tenancy. Its architecture can process hundred of simultaneous calls per server.

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System integrations

  • Databases integration

    Connect any kind of databases with any coding languages is a key feature to provide business phone services. Check how to do it quickly with standards.

  • Web services integration

    Connect any web service like REST-API or any other programming interface with your phone service. Get or post data easily.

  • Email / SMS sending

    Extend your phone service with messaging options like Email, SMS gateways. This is mandatory requirements for most digital services today.

  • Stats & analytics

    Get all platforms stats and call reporting to manager properly your phone applications. Manage better your datas to provide better call tracking.

  • Natural voices

    Use a huge number of dynamic natural voices with standard or neural engines. Create any kind of phone services in any language with or without recorded prompts.

  • Speech recognition

    Use any king Speech Recognition in real-time to enable your phone services being outstanding and running over most advanced speech engines.

Streamline your business communications