We empower most existing Contact Center Solutions in the market, to make business better and stronger.
Connect your existing systems, add more integration, interfaces or develop new digital channels.
Any integration we consider is a win-win business for all, empowering new processes and features.
Our best-in-class integration platforms enable to connect existing services empowering your agents. It's a key differencial compared to any other method or solution. Please, contact our sales to learn more about it.
Today, video calls are not interoperable like voice trunking services. Each vendor can be selecting different strategies, our SPLIT approach is designed to provide a standard connection that connect any system and enable to transfer all video calls.
We integrates with many industry-leading plugins & software and tools so you can get more done.
Become Technology Partner and provide more value added to your customers connecting our products. We offer many kind of integration methods to extend our products with complementary software for your projects.
We easily connect leading external Speech APIs providing a standard coding for your interactive applications.
Select and connect your own Speech API service to extend our platforms and provide a fully customized services. We consider speech engines must be open selection for any service and development project.
Manage and schedule video call appointments for your agents. Generate time limited secure links to send your users and agents. Scheduler provides administration web panels and statistics for supervisors.
Record all your voice & phone calls easily. Recorder includes many features to filter, play, download mp3 files of your calls in a secure web panel for your supervisors and administrators.
Private Chat for your agents, enabling internal conversations for your supervisors and agents during productions video calls. Based on open XMMP protocol keep your agents well connected.
Record data fields or any external web services during or after any voice & video calls. This feature is specifically designed for agents workflows and can be used in contact center tasks.
Protect your video calls links with a secure token that ensure unique access with time limitation, pass-through multiple parameters and URL customization.
Test your users’ device or connection before starting a video call to check properly their network, browser, microphone, webcams are in good conditions.
Make post-video calls surveys and polls to get real indicators for your Quality Assurance processes. Pollster enables to edit your own questions and KPI.
Identify a user o customer using facial recognition to grant access to a specific service or process a video ID verification external process for your business.
Make your Video Calling services more professional, performant adding immersive Background Effects like Blur or Picture (with corporative logos or offices).
Get video messages from your users to improve your customer services, and let them use the power of video instead of voice/voice only voicemail methods.
