We empower most existing Contact Center Solutions in the market, to make business better and stronger.
Connect your existing systems, add more integration, interfaces or develop new digital channels.
Any integration we consider is a win-win business for all, empowering new processes and features.
Video RTC integrates with Genesys through the SPLIT hybrid protocol, combining SIP for transactional control and WebRTC for universal access, transforming contact centers into advanced omnichannel hubs that optimize key performance metrics while maintaining operational continuity.
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Video RTC integrates with GoContact using the SPLIT protocol to provide transactional video calls that enhance customer experience in the contact center, enabling channel scaling, seamless transfers, and real-time supervision.
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Video RTC integration with Talkdesk delivers transactional video calls that enhance customer experience, increase conversion and resolution rates, and optimize operational efficiency through SPLIT technology that seamlessly integrates with Talkdesk Navigator, Studio, and Studio X.
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Video RTC integration with Five9 provides a video call solution for contact centers based on the hybrid SPLIT protocol, enabling seamless omnichannel interactions, transfers, and real-time supervision to optimize customer experience.
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Video RTC integration with 3CX delivers transactional video calls for the PBX through the SPLIT protocol, enhancing operational efficiency and customer experience with seamless transfers, real-time connection, and advanced collaboration capabilities.
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Video RTC integration with Enghouse transforms contact centers by enabling transactional video calls through the hybrid SPLIT protocol. This solution integrates seamlessly with both Enghouse contact center platforms, Presence and Altitude.
Video RTC integrates with Vocalcom through the hybrid SPLIT protocol, enabling transactional video calls that enhance customer experience and operational efficiency in contact centers, with advanced collaboration, transfer, and supervision functions.
Video REC integration with Ressolve enhances speech analytics processes by providing advanced conversational insights through high-quality video recordings, enabling detailed analysis and improved decision-making across all customer interactions.
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Video RTC integration with Cisco combines the hybrid SPLIT protocol to offer transactional video calls that are distributed through Cisco's ACD, allowing fluid transfers between video and voice without requiring costly infrastructure replacements.
Video RTC integration with Salesforce enables transactional video calls that transform the CRM into an advanced omnichannel hub, offering interaction scaling, seamless transfers, and real-time monitoring through the hybrid SPLIT protocol.
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Video RTC integration with Zendesk delivers transactional video calls that enhance customer support by enabling escalation from text to video, seamless transfers, and real-time collaboration, all within the existing CRM ecosystem.
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Video RTC seamlessly integrates with Microsoft Dynamics 365 through the hybrid SPLIT protocol, enabling transactional video calls with advanced transfer, supervision, and collaboration features that optimize sales and customer service processes.
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Video REC integration with Re-auditIAⓇ innovative AI-driven audit automation platform that analyzes and optimizes contact center auditing processes. Re-auditIAⓇ enhances your business processes and data.
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Video RTC integration with ICR Evolution combines the hybrid SPLIT protocol to offer transactional video calls that are distributed through ICR's ACD, allowing fluid transfers between video and voice without requiring costly infrastructure replacements.
Video RTC integration with InConcert provides an interoperable video call solution for contact centers based on the hybrid SPLIT protocol, enabling seamless omnichannel interactions, transfers, and real-time supervision to optimize customer experience.
Video RTC integration with Avaya CC provides a video call solution for contact centers based on the hybrid SPLIT protocol, enabling seamless omnichannel interactions, transfers, and real-time supervision to optimize customer experience.
Our best-in-class integration platforms enable to connect existing services empowering your agents. It's a key differencial compared to any other method or solution. Please, contact our sales to learn more about it.
Today, video calls are not interoperable like voice trunking services. Each vendor can be selecting different strategies, our SPLIT approach is designed to provide a standard connection that connect any system and enable to transfer all video calls.
We integrates with many industry-leading plugins & software and tools so you can get more done.
Become Technology Partner and provide more value added to your customers connecting our products. We offer many kind of integration methods to extend our products with complementary software for your projects.
We easily connect leading external Speech APIs providing a standard coding for your interactive applications.
Select and connect your own Speech API service to extend our platforms and provide a fully customized services. We consider speech engines must be open selection for any service and development project.
Manage and schedule video call appointments for your agents. Generate time limited secure links to send your users and agents. Scheduler provides administration web panels and statistics for supervisors.
Record all your voice & phone calls easily. Recorder includes many features to filter, play, download mp3 files of your calls in a secure web panel for your supervisors and administrators.
Private Chat for your agents, enabling internal conversations for your supervisors and agents during productions video calls. Based on open XMMP protocol keep your agents well connected.
Record data fields or any external web services during or after any voice & video calls. This feature is specifically designed for agents workflows and can be used in contact center tasks.
Protect your video calls links with a secure token that ensure unique access with time limitation, pass-through multiple parameters and URL customization.
Test your users’ device or connection before starting a video call to check properly their network, browser, microphone, webcams are in good conditions.
Make post-video calls surveys and polls to get real indicators for your Quality Assurance processes. Pollster enables to edit your own questions and KPI.
Identify a user o customer using facial recognition to grant access to a specific service or process a video ID verification external process for your business.
Make your Video Calling services more professional, performant adding immersive Background Effects like Blur or Picture (with corporative logos or offices).
Get video messages from your users to improve your customer services, and let them use the power of video instead of voice/voice only voicemail methods.
