Create amazing support and customer real-time interactions to ensure faster response times, more productive agents and happier customers. MIAMI, August 22, 2021 — Interactive Powers and Centribal work together in complementary solutions since more than 2 years. That’s why we’re really excited to increase Centribal and Interactive Powers collaboration to offer the most complete Omnichannel […]
Summary (spanish): Mejorar la Comunicación entre agente y usuario. Incrementar la Valoración de la atención prestada. Aumentar la Eficiencia en la resolución de incidencias. Usar Dispositivos digitales móviles o navegadores web. Ofrecer nuevas capacidades de Colaboración en línea. Mejorar la Seguridad con la verificación visual de identidad. Eliminar la Numeración telefónica nacional o internacional. Ofrecer […]
Introducing Background Blur in Video RTC. Spanish Version Allows you to blur the background during a Video Call session. Improve your sales or business video calls blurring your background makes your surroundings appear out of focus so people can’t see the details of what’s going on behind you. Limit distractions and maintain privacy in […]
Sharing Chat, Files, Screens during any call in progress. Spanish Version Description Remote Viewer extends Web Collaboration features to any Call Center during a phone call or not, in order to create a new way to provide customer support or any advanced care process. Remote Viewer works with any compliant web browser to dramatically […]
Connect your current IP Contact Center to the Future of Cloud Communications. Spanish Version Description Add WebRTC advanced interactions to your customer services, website or mobile applications to the most advanced video real-time communications without leaving your current Contact Center platform or solution; it hasn’t been ever so easy to do it so before […]
Boost your online business, chatting efficiently with your customers or users. Spanish Version Description Add unified communications quickly and efficiently with your website or mobile applications; it will never be so easy to do so before and without operating with complex technologies and costly infrastructures. We offer you an agile integration of functionalities with […]
Extend your Contact Center with Face-to-Face Video Communications. Spanish Version Description We have great news for you. With only a web browser and Internet access all your agents will be able to work better with high flexibility and scalability for your business. You will never imagine an Omni-Channel Platform with Voice and Video that […]
At Interactive Powers, we believe that call centers have two main axes of evolution within live communication. Voice Channel On the one hand, the Voice is quickly being conquered by the machines, in a few years as the analysts foresee the great majority of tasks of a current Call Center will be treated automatically with […]