Category: RTC

Spanish Delivering Real Human interactions and unified collaboration in your Digital Space. Need to meet face-to-face virtually your clients? Start managing unlimited transactional video calls for your team. It isn’t always practical to have every single meeting in person. Even if there are lots of video meeting apps that are designed more for hangouts with […]

Spanish Make calls from any Web Browser. From now, phone numbers are no longer required. In today’s increasingly digital world, customers have come to favor online service options available from the convenience of their screen. From chatbots and self-service features to digitally connecting to a live agent with a simple button click, companies aim to […]

Create amazing support and customer real-time interactions to ensure faster response times, more  productive agents and happier customers. MIAMI, August 22, 2021 — Interactive Powers and Centribal work together in complementary solutions since more than 2 years. That’s why we’re really excited to increase Centribal and Interactive Powers collaboration to offer the most complete Omnichannel […]

Summary (spanish): Mejorar la Comunicación entre agente y usuario. Incrementar la Valoración de la atención prestada. Aumentar la Eficiencia en la resolución de incidencias. Usar Dispositivos digitales móviles o navegadores web. Ofrecer nuevas capacidades de Colaboración en línea. Mejorar la Seguridad con la verificación visual de identidad. Eliminar la Numeración telefónica nacional o internacional. Ofrecer […]

Introducing Background Blur in Video RTC. Spanish Version   Allows you to blur the background during a Video Call session. Improve your sales or business video calls blurring your background makes your surroundings appear out of focus so people can’t see the details of what’s going on behind you. Limit distractions and maintain privacy in […]

Sharing Chat, Files, Screens during any call in progress. Spanish Version   Description Remote Viewer extends Web Collaboration features to any Call Center during a phone call or not, in order to create a new way to provide customer support or any advanced care process. Remote Viewer works with any compliant web browser to dramatically […]

Connect your current IP Contact Center to the Future of Cloud Communications. Spanish Version   Description Add WebRTC advanced interactions to your customer services, website or mobile applications to the most advanced video real-time communications without leaving your current Contact Center platform or solution; it hasn’t been ever so easy to do it so before […]