Video Call Center
Extend your Contact Center with Face-to-Face Video Communications.
Description
We have great news for you. With only a web browser and Internet access all your agents will be able to work better with high flexibility and scalability for your business. You will never imagine an Omni-Channel Platform with Voice and Video that takes the Customer Experience so far. This solution includes its own ACD / CTI or if you like, you can also connect your own existing SIP compatible PBX or Call Center too.
Features
- Live Agents 100% WebRTC
- Campaign Management / CDR Reporting
- Video Recording
- IVR / DTMF supported
- Video & Voice Call transfer thru PBX / SIP trunking
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Platform
Interactive Powers – Streamline your business communications