Make calls from any Web Browser. From now, phone numbers are no longer required.
In today’s increasingly digital world, customers have come to favor online service options available from the convenience of their screen. From chatbots and self-service features to digitally connecting to a live agent with a simple button click, companies aim to deliver a digital customer experience that is personal, seamless, quick, and efficient.
For most, the customer experience starts on a company website, mobile app or a self-service portal. As digital channels are only becoming more popular, So why are not offer your customers on digital connection for support? Offering more favorable ways to connect can greatly increase service engagements and improve the overall customer experience.
There are significant benefits in keeping them within your digital space. It will strengthen customer relationships and loyalty.
1. Reduce channel change dropout
Remove a key friction point by keeping online customers in your digital space. How many customers simply never make the call a number when you offer the company phone number?
2. Expand connection possibilities
Is to replace, don’t remove your corporate phone number off your website, service portals and mobile apps. If we are trying to give customers multiple ways to connect, then why take an option away?
3. Improve connection comfort
By switching to a digital first approach to customer service, through with a digital push voice button, your customers can will talk dial a phone number for support and guidance. Consider the convenience of simply clicking a button to speak with a representative rather than making a phone call.
By implementing Web Dialer as part of its digital transformation efforts, you company will empower its customers with flexibility and choice, which will be critical to meet customers’ changing needs and expectations in the Digital Age.