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Integration

Video REC for Re-auditIA

The AI-Powered Audit Automation of Re-auditIA enhances your contact center processes and business data audits.

  • Continuous Improvement

    Re-auditIAⓇ automates audit processes, ensuring reliable results backed by robust statistics for precision comparable to manual work.

  • Guaranteed Reliability

    Automates only proven and tested processes, delivering verifiable results with superior efficiency.

  • Innovation and Success

    Employs advanced technology to optimize decision-making, reduce errors, and adapt to specific client needs for entrepreneurial yield.

About Re-Inventa

Re-auditIAⓇ a Re-inventa Solution is an innovative AI-driven audit automation platform that analyzes and optimizes contact center auditing processes. Specialized in efficiently automating repetitive tasks, Re-auditIAⓇ integrates artificial intelligence, data analysis, and customizable tools to deliver exceptional operational efficiency. The platform stands out for its ability to reduce audit times by up to 50%, improve accuracy without compromising standards, and provide valuable insights through pattern detection and real-time monitoring. Its solutions adapt to various sectors including financial services, telecommunications, and healthcare, with a focus on continuous improvement of key performance indicators (KPIs) to maximize compliance and operational excellence.

Re-inventa Website

Compatible Solutions

- Re-auditIAⓇ for seamless audit automation - Analytica Platform for exploratory analysis

How Does Video REC Integrate with Re-AuditIA?

The integration of Re-auditIAⓇ with Video REC is implemented through a flexible AI architecture, specially designed to ensure a continuous flow of audit data between your contact center systems and the Video RTC platform. This architectural design not only facilitates data processing but also optimizes the automation of audits without predefined configurations. The high-volume call data processed through Re-AuditIA's system is securely and automatically analyzed using specialized AI algorithms and pattern recognition to extract strategic insights. This integrated technological connection allows metadata and conversational elements to enrich audits, generating a multidimensional perspective of each interaction, along with precise and detailed results that document all relevant aspects of operations.

Audit Processing Modes

- Real-Time Pattern Detection - Emotion and Objection Analysis - Multilingual Transcription - Compliance Verification

Benefits of Integrating Re-auditIA

  • Guaranteed Efficiency

    Automates audits to reduce times by 50% while maintaining superior accuracy, backed by robust statistics ensuring processes never fall below minimum standards, improving overall operational performance.

  • Reliability and Verifiable Results

    Automates only proven processes that match or exceed manual quality, generating consistent and verifiable outcomes for sectors like finance and telecom, enhancing decision-making and reducing critical errors.

  • Innovation, Precision, and Success

    Utilizes specific methodologies to transform complex audits, optimizing agility in campaigns, adapting to rapid changes in major controls, and facilitating entrepreneurial yield through personalized results.

  • Technology and Personalization

    Leverages cutting-edge AI for ultra-precise cognitive pattern analysis in audits, with the platform adapting to specific client needs for tailored efficiency and excellence.

Key and Differentiating Features

  • Continuous Process Optimization

    Rapidly identifies inefficiencies in contact center operations, enabling data-driven decisions and continuous improvement with minimal manual intervention.

  • Reduction in New Plant Incorporation Time

    Streamlines deployment of optimized audit processes to new centers, reducing onboarding periods by up to 60% while maintaining quality standards.

  • Agent Impact Measurement

    Evaluates how action plans affect individual and team performance, providing precise data for personalized coaching and targeted improvements.

  • Verification of Concordance

    Ensures operational actions align with documented procedures, eliminating discrepancies and creating organizational accountability.

  • Multilingual Efficacy

    Processes multi-language conversations intelligently, analyzing contextual nuances when languages switch mid-interaction for accurate cross-cultural communication.

  • Pay-Per-Use Flexibility

    Provides complete cost control without commitments or hidden fees, scalable for enterprise volumes or pilots to optimize investment based on usage.

  • Compliance Assurance

    Detects risks and regulatory breaches in real-time across large data volumes, ensuring comprehensive compliance from privacy rules to sector-specific regulations.

  • Pattern Analysis and Insight Discovery

    Offers flexible sophisticated searches without technical expertise, delivering real-time results and tools to extract valuable business intelligence.

  • Exploration with Analytica and Automation

    Combines pattern discovery with process automation for operational improvement and reduced manual tasks, letting teams focus on strategic initiatives

Security and Privacy

Video REC for Re-auditIAⓇ offers a multi-layer security system designed for highly regulated environments such as banking, insurance, and healthcare, implementing end-to-end AES-256 encryption with a private architecture of dedicated nodes per client. It operates on an AWS environment with ISO 27001/27017/27018 certifications, guaranteeing data sovereignty through regional storage in customized S3 buckets and 99.99% availability thanks to its multi-region architecture. It complies with GDPR, HIPAA, PCI DSS, SOC2, and CCPA regulations, providing detailed logs for audits and access management via SSO/SAML, while Video REC offers multi-level storage (S3 Standard, Intelligent-Tiering, and Glacier) with secure processing via SFTP/API and asymmetric key encryption that guarantees confidentiality in large-scale operations.

AWS Technology Partner

Interactive Powers is a certified Amazon Web Services (AWS) partner. Our strategic collaboration with AWS allows us to offer our customers significant competitive advantages: reduction in operational costs, dynamic scalability according to demand, and accelerated deployment of infrastructure as a service (IaaS) with maximum security and performance.

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